Customer Care
Returns Policy
Free returns
We want you to love your pieces. If something isn't right, returns are free within 14 days of delivery for a full refund, with no restocking fees.
Hygiene & condition
For hygiene reasons, intimate apparel must be unworn, unwashed, and returned with tags and hygiene liners intact. Faulty items are always eligible for return or replacement.
How to start a return
Email us via the contact page with your order number and we'll guide you through the next steps.
Refunds
Once we've received and checked your return, your refund is issued in full to your original payment method. You'll get an email to confirm.